By the Numbers: Attorneys’ Love-Hate Relationship With Technology

We all know that utilization of advances in electronic information systems is key to efficiency, and ultimately the bottom line, but under-investment remains problematic.

, Legaltech News


We all know that utilization of advances in electronic information systems is key to efficiency, and ultimately the bottom line, but under-investment remains problematic.

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What's being said

  • Lance E

    Regardless of the debate between "attorneys should adapt" vs. "software should adapt", I think we can all agree that the key to any successful deployment of software is to 1. answer a business need with your solution and 2. train the users on how to use the solution that answers the need. We as technologist so often feel that a successful rollout/implementation/deployment ends with installation, but that is the easy part. Once it is "working", the hard work begins... teach them on how to use it, when to use, why to use it. Blow the trumpet from on high, "We solved a problem that you have expressed causes you problems when servicing your clients. Here is the answer. Let me show you the way!" Don‘t forget, you probably have at least 3 generations that need to understand the answer. This is not an easy task, but it is doable. Now to get attorneys to come to training ... a follow-up article, I‘m sure.

  • Old Guy

    "Software needs to conform to the user, not the other way around."This should be on the desktop image of every of every coders computer. I‘ve seen programs with great potential ignored, or seen useful features ignored, because they didn‘t make sense, or required too many extra steps. In the eDiscovery arena, where I‘ve been working the past decade, the products are aimed at the managers, or at the tech support people. Rarely if ever do they seem designed for the reviewer. The attorneys who are going to spend days and days and days actually using the tool to review documents. Poor document rendering, slow shifting between viewing a document, and seeing the table of information about the group of documents you are currently viewing, awkward coding layouts -- all still problems.

  • Ben W

    Wow. I completely disagree. First and foremost, your statement that "Few software products are developed exclusively for use by law firms" is just wrong; most software vendors within the legal vertical are quite niche and their products are designed explicitly for law firms (and later those vendors try to sell them outside legal once they‘ve seen sufficient adoption within). This is why most legal software vendors are rather small compared to more general ones.Second, lawyers will need to change how they work and it‘s wholly reasonable to expect them to do so to adapt to the more efficient workflows that can be driven by well-written software. If lawyers were never expected to change the way they work, they would be relying on their secretaries to come to their computer and smear white-out on the screen when they mistyped a word! Worse, they‘d expect their secretaries to print-out the research they gathered online into a booklet format so that the attorneys could then peruse it.The world has moved-on from the pre-matter centric DMS of last decade (seriously, it‘s been more than 11 years since matter centricity was released, eliminating the need for attorneys to "manually upload and tag all their documents"). Any firm still stuck in that era clearly needs to rethink its technology strategy.

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